Frequently Asked Questions

A family subsidy (Child Care Benefit) is available from the Family Assistance Office (FAO). The Family Assistance Office will assess parents’ taxable income and a scale will be used to determine the amount of assistance each family will receive. The assistance may be claimed at a reduced Service fee or at the end of the financial year. Every family regardless of their income is entitled to this assistance.

The Child Care Rebate covers 50% of out of pocket expenses up to a maximum amount each year. The Child Care Rebate is not income tested. If you are claiming Child Care Benefit you are eligible for the Child Care Rebate if you meet a “work study test”.

For further details please speak to our Nominated Supervisor or contact FAO on 13 6150.

At Cubby College Child Care Centre our rest time routine varies according to individual needs of the child. We aim to make rest time a relaxed, pleasant time for all children. We provide cots and stretcher beds for children. Your child may wish to bring a security item, pillow or blanket to have at rest time. Parents are welcomed to discuss their child’s rest needs with day care centre Educators.

At our Child Care Centre in Concord, we update our parents and guardians

• Verbally at arrival and departure times.
• Monthly day care centre newsletters which will be sent via email.
• A communication book where brief notes can be left between Educators and parents.
• A notice board where various messages and notices are displayed advertising current issues and upcoming events.
• Parent information sessions are held where parents can raise any issues or topics and give feedback.
• A suggestion box allows parents to leave more detailed written messages if they have concerns or want to provide positive or negative feedback. These can be anonymous if desired.
• Short surveys are conducted annually in order to maintain, update and review centre policies.
• Centre policy summaries will be emailed through centre newsletters.

At Cubby College our early learning centre educators will :

• inform families promptly and sensitively of any out of the ordinary incidents affecting their child.
• share with children’s families some of the specific interactions they had with the children during the day.
• provide information on children’s eating and sleeping patterns through verbal communication and through the room charts.
• keep an appropriate record of joint decisions made with families affecting children’s progress, interests and experiences (These may include new events like toilet training).

Once a child is enrolled in our Cubby College Child Care Centre, payment of fees must continue during the child’s absence for illness, public holidays, annual holidays etc. When a child is absent for any reason we must be notified. The Service is open for fifty two weeks per year; the only period during which we are closed is Public Holidays. Christmas and New Years Eve the Centre closes at 3pm.

At Cubby College Long Day Care Centre, we meet all legal requirements in relation to child to educator ratios and the qualifications of our educators. All permanent Educators will hold First Aid qualifications, have Working with Children Checks completed and attend monthly Educators’ meetings. Our Educators are continually evaluating how our curriculum meets the education needs of our children and reflecting on ways to improve children’s learning and development. They are encouraged to attend further professional training and development.